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General terms & conditions

Terms and conditions for online orders at

We would like to inform you here about our terms and conditions that govern how we process and handle your purchases. You must accept these general terms and conditions prior to ordering, they are an integral part of the contract. These general terms and conditions apply to the contract between yourself and your contracting party, even after transfer to Miet Warlop.

The offers on our website are intended exclusively for consumers who make the purchase for a purpose that cannot be attributed to either their commercial or professional activities.


1.1 By placing your order, you declare that you are acting exclusively for private purposes.

1.2 For online orders on, contracts are concluded only in the English language. When you order items, you enter into a contract with Miet Warlop NV. Information on the respective contractual relationship is displayed on each product details page.

1.3 To purchase an item, and thus to place an order, you will need to add the item to your shopping basket. You can then choose the quantity you wish to order of the item. Next, you will have to enter your customer details, choose the delivery and payment method and, if necessary, use your promotional code. Afterwards, you can check the details of your order and, if necessary, detect and correct input errors before placing the order. By clicking on "order with obligation to pay", you place a binding order for the items in your shopping basket and undertake to pay for them. After you place your order, we will send you a confirmation of your order by e-mail without delay. The contract is binding as soon as you receive confirmation of the order from us. For items payable in advance (reserved), the contract is binding once we have received payment of the full purchase price and shipping costs. These items will only be dispatched once we have received payment of the full purchase price and shipping costs.

1.4 Attached to the e-mail confirming your order are the invoice, the delivery note and the identity and bank details of the payee for payment. This confirmation of the order and its attachments shall serve as notice of the assignment of the claim for payment of the items ordered and of the claim for reimbursement in the event of the exercise of the right of withdrawal by your contracting party, you hereby acquire the right, in the event of non-payment or incomplete payment of the amount owed by you, to institute amicable or legal proceedings against you, in its own name and on its own behalf, in accordance with these general terms and conditions. Conversely, if you exercise your right of withdrawal, you have the right to a refund of the ordered and paid items.

1.5 Please note that our commitment to deliver your order is exceptionally suspended in the following situation, as it is considered to be a force majeure situation for us: late or incorrect delivery of stock by our suppliers, whereby we have nevertheless followed the appropriate ordering procedures, and this only if the late delivery by our suppliers is not due to a prior shortcoming by us, and if we have informed you of this situation without delay. In addition, we may not have accepted the procurement risk with regard to the ordered items.

1.6 If items are exhausted in our stock, we will promptly refund any payment you have made. We cannot be forced to purchase the ordered items elsewhere, as we do not accept the procurement risk, even for type goods (the type and characteristics of which are only specified). Any potential liability for unavailable items will in any case be limited to the amount paid by you for the unavailable items which we will refund to you without delay.

1.7 We deliver in Belgium. Where time periods are expressed as working days, working days mean all days from Monday to Friday, excluding public holidays.

1.8 We reserve the right not to accept an order or to cancel the order if it has been placed through the use of software, a robot, crawler, spider or automated system or scripted behaviour and the use of external services to place an order on your behalf.


2.1 The prices listed on the date of the order shall apply. The prices listed are final and total prices, VAT included.

2.2 The articles remain our property or, if applicable, the property of the partner concerned until full payment of the purchase price and, if applicable, the shipping costs.


3.1 We generally accept the following payment methods: credit cards, Maestro. We reserve the right not to accept certain payment methods for a specific order and to refer to other payment methods. Please note that we only accept payments from accounts within the European Union (EU). You are responsible for any charges associated with the payment transaction.


4.1 You have the right to withdraw from the contract within a period of 14 days without giving any reason and free of charge. The withdrawal period shall expire 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the last good.

4.2 To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement. To comply with the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

4.3 If you withdraw from the contract, you shall receive back from us all payments made by you at that time, including delivery costs (with the exception of any additional costs resulting from your choice of a mode of delivery other than the cheapest standard delivery offered by us) without delay and in any event not later than 14 days after we have been informed of your decision to withdraw.

4.4 We will reimburse you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, no fees will be charged for such reimbursement.

4.5 You must return or hand over the goods to us without delay, but in any event no later than 14 days from the day on which you communicate the decision to withdraw from the contract to us.

4.6 We may withhold reimbursement until we have received the goods back, or until you have proved that you have returned the goods, whichever comes first.

4.7 You are only liable for any diminished value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.


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